Project Scope

• Covers key modules including User Center, Lead Center, Project Center and AI Center.
• Supports business components such as Project Radar, Lead Radar, Network Radar and Opportunity Radar.
• Ensures stable operation of core products on Alibaba Cloud.

O&M Focus

• Built end-to-end monitoring and alerting mechanisms to shorten fault detection and localization time.
• Conducted capacity planning and elasticity optimization for high-concurrency business scenarios.
• Continuously enforced change review and release control to ensure delivery quality.

Deliverables

• Improved availability and stability of core systems, supporting sustained multi-business growth.
• Completed records and process standards, forming a replicable O&M management mechanism.
• Continuously optimized system performance and resource utilization through phased reviews.

Tech Stack

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Project Background

• The group's core supply and sales business depends on the ERP platform, with high continuity requirements.
• Complex platform architecture involving multi-system collaboration and critical process assurance.
• A stable O&M system is needed to reduce business interruption risks.

Services Delivered

• Provided daily inspections, fault handling, change management and performance analysis.
• Established tiered alerting and emergency response processes to shorten fault resolution time.
• Performed capacity assessment and optimization recommendations for critical paths.

Value Delivered

• Ensured stable operation of core supply and sales transaction chains.
• Improved response efficiency and recovery capability in abnormal scenarios.
• Standardized documentation and process assets supporting long-term O&M.

Management Approach

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System Architecture

• Private cloud deployment covering core business domains: finance, contracting, transactions and property database.
• Middleware and components include Oracle, Redis, Kafka, Zookeeper, etc.
• Clear layering of Frontend Zone / Function Zone / Service Zone / Database Zone.

O&M Challenges

• Long business chains with many modules and wide fault impact.
• Heavy system pressure during peak trading hours with high stability demands.
• Multi-component collaboration requires fine-grained alerting and performance observation.

Implementation

• Built unified monitoring dashboards and tiered alerting mechanisms.
• Enforced release change admission and rollback plan management.
• Monthly capacity and performance reviews with continuous resource optimization.

Project Outcomes

• Significantly improved core business stability.
• Improved fault response and recovery efficiency.
• Established standardized O&M specifications and asset ledger system.

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Business Scope

• Covers mall, mobile mall, campaign topic platform and WeChat platform businesses.
• Supports member points, gift mall, information platform and activity platform modules.
• Ensures operation systems such as channel management, topic management and WeChat customer service.

Core Scenarios

• High-concurrency access assurance for major sales events and marketing campaigns.
• Stability assurance for CRM and e-commerce order chains.
• Data consistency and availability assurance under multi-terminal collaboration.

O&M Strategy

• Stress testing and capacity estimation on critical paths to identify bottlenecks early.
• Change window management and canary release to control risk.
• Built tiered fault response mechanisms to improve service continuity.

Results

• Improved stable operation capability during key business peaks.
• Reduced cross-system collaboration failure rate.
• Improved operational campaign launch efficiency and delivery quality.

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Project Positioning

• Provides professional O&M support for group-level commercial management core systems.
• Ensures stable, continuous and secure operation of key business systems.
• Covers O&M assurance for both system architecture and product architecture.

Service Focus

• Availability management and fault warning mechanism building for key systems.
• Key component inspection and performance tracking analysis.
• Standardized change and release management to reduce launch risk.

Governance Measures

• Improved O&M ledgers, asset ledgers and problem closure mechanisms.
• Executed SLA-based response and recovery to guarantee service quality.
• Drove architecture optimization and process improvement through regular reviews.

Project Benefits

• Improved core business stability with narrowed fault impact.
• Improved emergency response efficiency and shortened recovery time.
• Standardized O&M processes with increased management transparency.

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